Frequently Asked Questions
How do I know that I am buying a real and not a fake watch?
- Our technicians were previously from Rolex and other renowned watch-making institutes.
- Our reputation precedes us. We have been in this industry since 1995, a search on Google will aid in understanding our position in the luxury watch market.
- Clients pay us a fee to have their watches authenticated.
- Our credibility is built over decades, and it takes only a minute to have it tarnished. We have a strong stand against the sale of counterfeit items. Moreover – Counterfeiting a trademark is a criminal offence punishable by a fine not exceeding $100,000, or to a jail term not exceeding 5 years, or to both. Offenders found guilty of selling counterfeit products are also liable for the same punishment, pursuant to section 49 of the Trade Marks Act (TMA).
Is the watch that I am buying from a local or overseas authorised dealer?
- A watch regardless being from a local or an overseas authorised dealer does not affect the brand’s international warranty.
- All Swiss watches are made in their respective headquarters in Switzerland, they are not assembled or manufactured in Singapore.
- All watches are then distributed worldwide for sale, logically Singapore cannot be the only country selling that particular brand of watch.
- Many brands have removed the authorised dealer stamp on their warranty cards as of today, thus making this concern even more irrelevant and insignificant.
What does the in-house warranty cover?
- For brand new watches, the warranty will be covered by their respective agents.
- For pre-owned watches, our in-house warranty covers all mechanical aspects of a watch purchased from us.
- Any damage or deterioration due to mishandling or negligence will be exempted from our in-house warranty.
Can I pay via instalment?
Installment payment at our store can only be via a DBS or POSB credit card. A tenure option of 6 or 12 months is available.
Payment methods accepted?
Cash, Bank Wire, PayNow, Nets, Union Pay, Amex, Visa and Master.
Can I buy a watch if I am located overseas?
Yes we ship worldwide. Kindly be reminded of your country’s import duties upon arrival if applicable.